My Cart

  • Your shopping cart is empty!

Terms Of Service

​​ Last Updated: 2025/05/30

By accessing or using Sunward Hongkong Co., Limited’s website (bootssound.com) or mobile app, you agree to these Terms of Service ("Terms"). Please read them carefully. If you disagree, do not use our services.

​​1. Acceptance of Terms​​

Your use of our platform constitutes acceptance of these Terms. We reserve the right to modify these Terms at any time. Continued use after changes constitutes your acceptance of the revised Terms.

​​2. User Obligations​​

  • ​​Accuracy of Information​​: Provide true, current, and complete account details.
  • ​​Prohibited Conduct​​: Do not misuse our services (e.g., fraud, spamming, unauthorized reselling).
  • ​​Compliance​​: Adhere to all applicable laws, including copyright and export regulations.

​​3. Product Information​​

  • ​​Descriptions​​: We strive for accuracy in product descriptions, images, and pricing. Errors may occur; we reserve the right to correct them.
  • ​​Availability​​: Products are subject to stock availability. We notify customers promptly of delays or discontinuations.

​​4. Orders & Cancellations​​

  • ​​Order Confirmation​​: An order is binding once payment is processed.
  • ​​Cancellation Window​​: Cancel orders within ​​2 hours​​ of placement if payment is pending. Once shipped, orders cannot be canceled.

​​5. Refund Policy​​

​​14-Day No-Reason Return​​:

  • Returns accepted within ​​14 days​​ of delivery for unworn, undamaged items with original tags and packaging.
  • ​​Buyer Bears Shipping Costs​​: You are responsible for return shipping fees.
  • ​​Refund Timeline​​:
    • Refunds process within ​​14 business days​​ after item receipt.
    • ​​PayPal Transactions​​: Refunds completed within ​​14 days​​ (or ​​30 days​​ if required by local laws in specific regions).
  • ​​Non-Returnable Items​​: Final sale products, gift cards, and personalized items.

​​6. Shipping & Delivery​​

  • ​​Shipping Costs​​: Buyer pays all shipping fees.
  • ​​Estimated Delivery​​: 5–10 business days (varies by location).
  • ​​Lost/Delayed Shipments​​: Reimbursement or reshipment after ​​15 days​​ of tracking stagnation.

​​7. Intellectual Property​​

All content (text, images, logos) is owned by Sunward Hongkong Co., Limited and protected by copyright, trademarks, and laws. Unauthorized use is prohibited.

​​8. Liability Disclaimer​​

  • ​​Limitation of Liability​​: We are not liable for indirect damages (e.g., loss of profits) arising from product use.
  • ​​Accuracy Disclaimer​​: Product descriptions, pricing, and availability are subject to change without notice.

​​9. Termination​​

We reserve the right to suspend or terminate accounts for violations of these Terms, fraud, or abuse.

​​10. Governing Law​​

These Terms are governed by the laws of ​​Hong Kong​​, excluding its conflict-of-law principles. Disputes are resolved in courts of Hong Kong.

​​11. Miscellaneous​​

  • ​​Severability​​: If a clause is invalid, the remainder of these Terms stands.
  • ​​Entire Agreement​​: Supersedes prior agreements.
  • ​​Assignment​​: You may not transfer these Terms without consent.

​​Contact Us​​

For questions, contact:

​​Sustainability & Ethics Commitment​​
As a responsible brand, we prioritize eco-friendly practices and ethical labor standards. By using our services, you support our mission to empower women through sustainable design. ?✨